There were thousand tickets in the backlog, and I was on the trail of a weird printer issue. I had a suspect, but that wasn't enough to close the ticket. I'm Anonymous. This is my story.

Whenever you hit the Print button, a request launches into the ether. “Print one copy of this file, double-sided.”

While a project manager is frequently called upon for their planning ability, the real skill we want from project managers is their ability to communicate. The job of a project manager is to align the team doing the work, with the organization goals driving the work, with the management and leadership teams trying to understand the work, while juggling all the constraints like budgets, timelines, and the endlessly changing expectations for the project. A good project manager is worth their weight in gold. A bad one will cost their weight in gold.

Mark was hired on as a contractor, reporting to Tegan. Tegan was fresh out of business school, complete with an MBA and a variety of project-management training certifications. Unfortunately for Mark and the rest of the team, and especially unfortunately for Tegan, she had absolutely no real world experience. To make matters worse, this wasn't just a software project: they were working on a system which matched newly developed software with newly designed mechanics and custom build control electronics. A group of experienced software engineers, mechanical engineers, and electrical engineers all found themselves reporting to a bright and shiny MBA. It's a role that she probably could have grown into, but management saw all the acronyms she continuously put after her name, and decided she could just take the whole thing over with no real guidance.