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Everyone's got workplace woes. The clueless manager; the disruptive coworker; the cube walls that loom ever higher as the years pass, trapping whatever's left of your soul.
But sometimes, Satan really leaves his mark on a joint. I worked Tech Support there. You may remember The C-Level Ticket. I'm Anonymous. This is my story.
Back in the antediluvian times, when I was in college, people still used floppy disks to work on their papers. This was a pretty untenable arrangement, because floppy disks lost data all the time, and few students had the wherewithal to make multiple copies. Half my time spent working helldesk was breaking out Norton Diskutils to try and rescue people's term papers. To avoid this, the IT department offered network shares where students could store documents. The network share was backed up, tracked versions, and could be accessed from any computer on campus, including the VAX system (in fact, it was stored on the VAX).
I bring this up because we have known for quite some time that companies and governments need to store documents in centrally accessible locations so that you're not reliant on end users correctly managing their files. And if you are a national government, you have to make a choice: either you contract out to a private sector company, or you do it yourself.
Dear Third-Party API Support,
You're probably wondering how and why your authorization server has been getting hammered every single day for more than 4 years. It was me. It was us—the company I work for, I mean. Let me explain.
Henrik spent too many hours, staring at the bug, trying to understand why the 3rd party service they were interacting with wasn't behaving the way he expected. Henrik would send updates, and then try and read back the results, and the changes didn't happen. Except sometimes they did. Reads would be inconsistent. It'd work fine for weeks, and then suddenly things would go off the rails, showing values that no one from Henrik's company had put in the database.
The vendor said, "This is a problem on your side, clearly." Henrik disagreed.
Sep 25