Ellis Morning

Ellis Morning is a Computer Science graduate who fought in the trenches of Tech Support, occasionally crossing enemy lines into the Business Analyst and Project Management spheres of war. She's now a freelance writer and technical writer. Check out her highly-rated sci-fi/fantasy novels and find more humor, fiction, and blog posts at her website.

Secure to Great Lengths

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Our submitter, Gearhead, was embarking on STEM-related research. This required him to pursue funding from a governmental agency that we’ll call the Ministry of Silly Walks. In order to start a grant application and track its status, Gearhead had to create an account on the Ministry website.

The registration page asked for a lot of personal information first. Then Gearhead had to create his own username and password. He used his password generator to create a random string: D\h.|wAi=&:;^t9ZyoO


The Ghost Cursor

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Everyone's got workplace woes. The clueless manager; the disruptive coworker; the cube walls that loom ever higher as the years pass, trapping whatever's left of your soul.

But sometimes, Satan really leaves his mark on a joint. I worked Tech Support there. You may remember The C-Level Ticket. I'm Anonymous. This is my story.



A Refreshing Change

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Dear Third-Party API Support,

You're probably wondering how and why your authorization server has been getting hammered every single day for more than 4 years. It was me. It was us—the company I work for, I mean. Let me explain.


Myopic Focus

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Chops was a developer for Initrode. Early on a Monday, they were summoned to their manager Gary's office before the caffeine had even hit their brain.

Gary glowered up from his office chair as Chops entered. This wasn't looking good. "We need to talk about the latest commit for Taskmaster."


The Modern Job Hunt: Part 1

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Ellis knew she needed a walk after she hurried off of Zoom at the end of the meeting to avoid sobbing in front of the group.

She'd just been attending a free online seminar regarding safe job hunting on the Internet. Having been searching since the end of January, Ellis had already picked up plenty of first-hand experience with the modern job market, one rejection at a time. She thought she'd attend the seminar just to see if there were any additional things she wasn't aware of. The seminar had gone well, good information presented in a clear and engaging way. But by the end of it, Ellis was feeling bleak. Goodness gracious, she'd already been slogging through months of this. Hundreds of job applications with nothing to show for it. All of the scams out there, all of the bad actors preying on people desperate for their and their loved ones' survival!


The C-Level Ticket

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Everyone's got workplace woes. The clueless manager; the disruptive coworker; the cube walls that loom ever higher as the years pass, trapping whatever's left of your soul.

But sometimes, Satan really leaves his mark on a joint. I worked Tech Support there. This is my story. Who am I? Just call me Anonymous.



The Middle(ware) Child

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Once upon a time, there was a bank whose business relied on a mainframe. As the decades passed and the 21st century dawned, the bank's bigwigs realized they had to upgrade their frontline systems to applications built in Java and .NET, but—for myriad reasons that boiled down to cost, fear, and stubbornness—they didn't want to migrate away from the mainframe entirely. They also didn't want the new frontline systems to talk directly to the mainframe or vice-versa. So they tasked old-timer Edgar with writing some middleware. Edgar's brainchild was a Windows service that took care of receiving frontline requests, passing them to the mainframe, and sending the responses back.

Edgar's middleware worked well, so well that it was largely forgotten about. It outlasted Edgar himself, who, after another solid decade of service, moved on to another company.


Credit Card Sins

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Our anonymous submitter, whom we'll call Carmen, embarked on her IT career with an up-and-coming firm that developed and managed eCommerce websites for their clients. After her new boss Russell walked her around the small office and introduced her to a handful of coworkers, he led her back to his desk to discuss her first project. Carmen brought her laptop along and sat down across from Russell, poised to take notes.

Russell explained that their newest client, Sharon, taught CPR classes. She wanted her customers to be able to pay and sign up for classes online. She also wanted the ability to charge customers a fee in case they cancelled on her.


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