Robert ran a web service used to store legal file data for a number of clients. One day, he received an email from his biggest client, Excédent, asking to meet about a new requirement.
"We've purchased new accounting software that requires us to track an additional piece of data," Philippe, Robert's contact from Excédent, explained over the conference call a few days later. "Each of our cases must now have a ‘cost center' associated with it. There are a lot of these cost centers, so when our employees enter case data, we'd like for them to be able to pick the one they need from a list."